Questions

What you need to know.

How long does delivery take?

Availability depends on the piece. Some pieces may be ready to ship, while others are made to order.

Where do you ship?

Shipping options and costs are shown at checkout based on your delivery address.

How do I find my ring size?

Use the ring-size guide beside the size selection on each ring page. For the most reliable fit, have your finger measured by a jeweller. Contact us if you are between sizes.

What materials does LIANA use?

LIANA pieces are made from recycled 925 sterling silver. Where a piece carries the gold line, it is finished in 18k gold vermeil over recycled sterling silver, with a 2.5-micron gold layer.

NORTH, WITHIN, FLOW and TRUE feature natural Watermelon Tourmaline, personally selected by Melissa in Jaipur. STILL and BECOMING are stone-free designs centred on the golden line.

What is Watermelon Tourmaline — and why does LIANA use it?

Watermelon Tourmaline carries pink and green within the same natural stone. The balance and transitions vary from stone to stone.

At LIANA, pink holds what stayed soft and green holds what kept growing. They can exist together, just as different parts of a life can.

Will my stone look exactly like the photographs?

Each stone is a natural Watermelon Tourmaline. Your stone may carry more pink, more green or a different transition than the one photographed. Melissa personally selects every stone in Jaipur, within a comparable price range.

What does each symbol mean?

Each LIANA piece carries one of six symbols: North, Within, Still, Flow, Becoming, or True.

How is my piece packaged?

Every LIANA piece is packed by hand and comes with a LIANA jewelry box, a pouch, and a card. It arrives ready to give as a gift or to keep safely — no extra wrapping needed.

Can I return my order?

Yes. You can request a return within 30 days of receiving your order, subject to our return policy. Custom or personalised pieces may be excluded.

What if there is a problem with my piece?

Your statutory rights for defective goods apply. If something isn’t right, contact us.

Is LIANA ethically made?

Every piece is handmade in an RJC-certified workshop in Jaipur.